Refund policy

Thank you for shopping at Sabrina Estes! We want you to be completely satisfied with your purchase. If you need to return an item, please carefully review our return policy below.

Return Eligibility:

• All returns must be made within 7 business days from the date your order is delivered.

• The item must be in its original condition, with all tags and labels still attached.

• The item must not have been worn, washed, altered, or damaged.

Return Process:

To initiate a return, please contact our customer service team within the 7-business-day period at shopsabrinaestes@gmail.com.

Instructions:

Provide your order number and a brief explanation of the reason for the return. Our team will provide further instructions on how to proceed.

Return Shipping:

• You are responsible for the shipping costs associated with returning the item.

• We recommend using a trackable shipping method to ensure the safe return of the item.

• Please securely package the item to prevent damage during transit.

• All returns must include the packing slip.

Refund Method:

• Refunds will be issued as a gift card for the Sabrina Estes online store.

• The gift card will be issued for the full purchase amount of the returned item(s).

• The gift card will be sent to the email address associated with your original purchase.

• Please allow up to 7 business days for the gift card to be processed and delivered.

Store Credit Only:

• We do not offer cash refunds or refunds to original payment methods.

• The gift card can only be used for purchases at the Sabrina Estes online store.

• The gift card has no expiration date and can be used for multiple transactions until the full amount is used.

Exclusions:

• For hygiene reasons, we do not accept returns on intimate apparel, swimwear, or earrings unless they are defective.

• Sale or discounted items are final sale and not eligible for return.

Defective or Damaged Items:

If you receive a defective or damaged item, please contact our customer service team immediately.

• We will arrange for a replacement or provide further instructions based on the situation.

• Our team will respond within 24–48 hours of receiving your report.

• Damaged items must be reported within 2 days of receiving your order. Please email us at shopsabrinaestes@gmail.com with photos of the damage.

Please Note:

Variations in color due to monitor resolutions, lighting, or photography are not considered defects or damage.